I informed unifi i wanted to terminate account on 27 Oct 2019. They gave me a long email instead of just terminating it and advising next steps then i had to go online and fill up forms to terminate this account.
Then they make me pay outstanding bill for the month RM189 before I could terminate, so i thought this was the last bill. Then after payment they say my termination takes effect in 11 Nov. And then they sent me another bill for payment RM189 AGAIN, then when I asked if this is the final bill, they say the next bill will be prorated as line will be terminated only on after 30 days from 13 Nov and i have to pay till 13 Dec 2019;
So my question is why make me pay immediately when I requested for termination, then again this month and then there is another bill coming my way for Dec prorated?? so in the last 1 month they made me go online and make payments for what? waste my time right? I could just pay all at once if they just issue the final payment.
On top of that, I have already completed my contract for 2 years and they are making me return they modem and god knows what other items which I have no interest keeping. If I have already served my contract, why do I have to return anything? and if you want it back, send someone to pick it up, when we started they came all the way to fix it right? so send your runner to get it instead of giving me stupid instructions like having to return modem on day 31 to 37, you people think I have no other work to go and calculate which date it falls on?? trying to rip off another RM500 off us?? just provide the damn date! not repeat yourself on email like a broken tape recorder. It is really annoying dealing with Unifi’s customer service!
Next issue, why I terminated the account, for the past 3 years they have been overcharging us RM189 for a 100MBPS but our location only allows for 30MBPS, so why cant they have lowered the subscription? then when the govt announced cuts in wifi services, they couldnt be bothered to lower their charges too! they just continued over charging us for the past one year, next thing you know they come up with some stupid bullshit #Khabarbaik marketing to draw us into signing up another 2 years with so called lower charges when that was what they should have been charging us for the past one year. Now after overcharging for so long, they cant even waive the final prorated charges knowing that we have completely stopped using their service for a month.
What crap is this UniFi / TM?
#UniFi #Telekom #ComplaintUniFi #BadServiceUniFi #WifiProvider
Despite this, they still havent learnt 🙄
https://www.thestar.com.my/news/nation/2018/11/20/tm-taken-to-task-for-poor-service
#UniFi #Telekom #ComplaintUniFi #BadServiceUniFi #WifiProvider
Despite this, they still havent learnt 🙄
https://www.thestar.com.my/news/nation/2018/11/20/tm-taken-to-task-for-poor-service
